Services

It is a practice that many companies use to reduce costs by transferring parts of the work to external suppliers instead of completing them internally will show you how contact center outsourcing can:

Save money and reduce labor costs.
Improve customer experiences and operational KPI’s
Increase flexibility and ability to scale
Create innovation, technology and digital
Transformation opportunities
Enhance contact center associate training
Employee experiences
Outsourcing management

Outsourcing management

is the business discipline widely adopted by companies and public institutions to manage one or more external
service providers as part of an outsourcing strategy.
Under the outsourcing:

• Agent training
• Operation supervisor
• Shadow manager
• Quality Management
• Recruitment & Selection

Full outsourcing solution

The full solution includes the call center system either cloud or on-premise, a system that will handle all the operations from inbound and outbound calls. We will provide all the necessary equipment and
operation accessories to build an efficient system that runs and meets your requirements. Apart
from the operating system comes the knowledge and strategies alongside with the solution:

• Seat planning
• Full technical support
• Connectivity infrastructure
• Agent requirement
• HR Management software
• Quality management
• Control management
• WFM
• Agent training

It is a specific service that includes investigating customer preferences. market surveys are tools to collect feedback directly from the target audience to understand their characteristics, expectations, and requirements.

It is the act of marketing goods or services to potential customers over the phone, doing telemarketing may be either through marketers over the phone and more through automated phone calls.

With our professional team we can develop full banking application that can be matching the bank requirements that meets their clients need which can increase the bank efficacy and keep the customer satisfy with the bank services.

Is the act or process by which a mobile app is developed for mobile devices, such as personal digital assistants, enterprise digital assistants or mobile phones. We can develop any app that meets our customer’s needs.

Customer experience (CX) is more important today than ever. Providing an exceptional customer experience consistently, though, is hard. Measuring customer experience and tying it to tangible business outcomes is harder still. We provide the solution which gives real-time data which will allow business owners to track their products and business from the customers feedback.

• Tool that transforms real customer experience into actionable business data it can be in the shape of an app or integrated into your website.
• Real customer experience-based rating in 30 seconds
• Brief and simple process of choosing tapping, sliding …
• Flows through on emotionally attractive and thought-provoking pictures.

Works in partnership with clients, advising them how to use information technology in order to meet their business objectives or overcome problems. They work to improve the structure and efficiency of IT systems in various organizations.

An organizational activity aimed at improving the performance of the individuals and groups of employees in the organizational settings. It is an organized activity for increasing the knowledge and skills of the employees. We provide training in our specialty areas which comes from years of experience that can help increase the efficiency of everyday work and reduce problem facing.

An integrated set of processes that a company uses to optimize the productivity of its employees. WFM involves effectively forecasting labor requirements and creating and managing staff schedules to accomplish a particular task on a day-to-day and hour-to-hour basis